Frequently Asked Questions
Welcome to Kaliki’s FAQ page!
We’re here to make your shopping experience as smooth and enjoyable as possible. Below are answers to the questions we hear most often. If you need further assistance, don’t hesitate to contact us.
🛍️ Orders & Products
Q: What kind of products does Kaliki sell?
A: At Kaliki, we offer a curated selection of high-quality products across a variety of categories—designed to elevate your lifestyle with style, value, and practicality.
Q: How do I place an order?
A: Simply browse our online store, add your favorite items to your cart, and head to checkout. You’ll receive an order confirmation via email as soon as your purchase is complete.
Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately. Once an order has shipped, it cannot be changed or cancelled.
🚚 Shipping & Delivery
Q: How long does shipping take?
A:
- United States: 7–14 business days
- International: 14–31 business days
Please note that delivery times may vary depending on your location and local postal services.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your delivery address. We also run regular promotions offering free or discounted shipping, so keep an eye out!
Q: Do you offer order tracking?
A: Yes! Tracking information will be uploaded as soon as your order is processed and shipped. You can track your order anytime via our Track Your Order page.
Q: Why hasn’t my tracking link updated?
A: Tracking details can take 2–5 business days to appear after shipment. If you still see no updates after that time, feel free to reach out and we’ll check on it for you.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in saleable condition.
Q: How do I start a return or exchange?
A: Email us at samsnest@sdkaliki.com with your order number and reason for the return. Our team will guide you through the next steps.
Q: Do you offer refunds?
A: Yes! Once we receive and inspect the returned item, we’ll issue a full refund to your original payment method. This typically takes 5–7 business days.
Q: Who covers the return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options offered at checkout.
Q: Is my payment information secure?
A: Absolutely. Our site uses encrypted SSL technology and secure payment gateways to ensure your personal and financial information is fully protected.
✉️ Customer Support
Q: How can I contact Kaliki?
A: You can reach us anytime at samsnest@sdkaliki.com We typically respond within 24–48 hours (Monday to Friday).
Q: Do you offer customer support on weekends?
A: While we primarily operate Monday–Friday, we do our best to monitor and respond to urgent inquiries on weekends.
🛒 Other Questions
Q: Do you offer gift cards or gift wrapping?
A: Gift cards will be available soon! At this time, we do not offer gift wrapping, but many of our products arrive in attractive, ready-to-gift packaging.
Q: Can I create an account?
A: Yes! Creating an account allows you to view past orders, track new ones, and save your shipping information for faster checkout.
🧡 Still Have Questions?
We’re here to help!
Please contact us here or email samsnest@sdkaliki.com and we’ll get back to you as soon as possible.